Our Most Frequently Asked Questions

4th August 2015


We have been working with promotional products for 16 years now, both in the UK and the US. The wide range of products we supply and the customisation process tends to generate a number of questions. We thought it might be useful to address some of the FAQs in an article.

1. Which products should I use for my company / cause / campaign?

Often when customers come to us they have specific ideas about what they’re looking for. However, there are a number of customers who have looked through our products and are unsure about which items would best suit their needs. In these situations, we tend to ask them a number of questions.

Who is your target audience?
What is the purpose of the products? / What are you trying to achieve?
How will the products be distributed?
Do you have a specific message?

This helps us to put together a more detailed idea of requirements and we can advise accordingly. This article looks at the questions in a little more detail.

2. Can you match my company colours?

The simple answer to this question is yes! Depending on the product and print process involved we can usually match your company colours. For the majority of our products you can select any Pantone colour or mix of colours. View our Pantone Colour Chart here.

3. Can I include my logo?

Again, the quick answer to this is yes. The majority of our products can be fully customised with your choice of logo or artwork. We can advise you about space and formats.

4. What message should I include?

Crafting your message is extremely important. And it is even more important when you have a relatively small space to work with; for example wristbands and trolley tokens. When crafting your message there are a number of factors to take into consideration.

The product size and type
How the product will be used
Where the product will be used

The above will help you to decide what information to include on your product. This article expands on these points and will help you determine what should be included on your products.

5. What artwork files can you accept?

We can accept the following formats: JPEG, EPS, PSD, AI, PDF, Publisher. If you’re sending files via the website they must be no larger than 2MG. Larger files can be sent via an email attachment to sales@lancasterprinting.co.uk.

6. How long will the process take?

This depends on the project. The type and volume of products will impact on turnaround times. However, we offer a fast service and fast, reliable delivery. We can provide you with a deadline when you contact us.

7. How much does delivery cost?

For the majority of our products we offer free delivery to one mainland UK location. We use reliable, trackable services including DHL, UPS and Royal Mail.

8. Can I see samples?

For most of our products we can provide you with free samples of previous work.

9. How are the products made?

This depends on the product type. We have a wide range of products from silicone wristbands to trolley coins to flags. All of our products are made from the highest quality materials. For example, we only use 100% silicone rubber for our wristbands. This ensures a quality band with a clean edge that will not fray or become brittle.

10. How long does the scent last on car air fresheners?

Our car air fresheners are individually sealed in a cellophane wrapper. They last up to one year in the sealed bag. After opening they last for approximately 5 to 10 days. Extra fragrance can be purchased to increase life span.

Is there anything we haven’t covered? Please feel free to add your questions to the comments below or contact us directly on 01524 230 300.

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