Customer Questions: Where to Find Advice On The Website

6th February 2018


Last year we started running blog posts featuring frequently asked questions. The posts proved popular, with several customers getting in touch to tell us how they had followed our advice. So we thought we would continue the theme in 2018. This post looks at popular queries and where to find advice on the website.

  • The Ordering Process

    If you’d like to place an order with us but you’re not sure where to begin, start here.

    Step One – Browse our online catalogue until you find the product you’re looking for. Many products have various styles to choose from, such as our silicone wristbands.

    Step Two – Next, work out the volume you need to order. The more you purchase the lower the cost.

    Step Three – Each product page includes a quotation/enquiry form. Complete this in full with your order details. When you submit the form you have the option to click through to our We Transfer page where you can upload your artwork. We accept files up to 20GB in size.

    Step Four – On receipt of your quotation request, we will send you an email confirming costs and our Terms and Conditions.

    If at any stage you need assistance, Carrie will talk you through the process. Contact her on 01524 230 300 or by emailing

  • What Message Should I Include On My Products?

    This is another common question. We have put together a handy guide on writing enticing copy to fit onto small products and create impact and interest. You can read it here.

  • What Colours Should I Choose?

    Our products can be fully customised, which includes selecting colours and adding your message and artwork. Often customers are unsure which colours to choose. If you’re struggling to decide, read our colour guide here.

  • I’m Not Sure What Artwork Files You Accept. Help!

    Read this post to find out which file formats we accept, how to submit files and size limits.

  • But How Do I Know Which Products To Choose?

    Research confirms that using promotional products as part of your marketing strategy gets results. But when you’re just starting out, how do you know which products will work best for your brand? This post sheds some light on how to choose. This article may also help.

  • How Does This Fit In With My Other Marketing Activities?

    Marketing with promo products works best when it’s part of a wider integrated marketing plan. Learn more here.

  • But Are Promotional Products Still Relevant In A Digital World?

    Yes, absolutely!

  • I Don’t Have a Marketing Plan

    Not a problem. Read this article to get started.

  • If you’re still uncertain and feel we haven’t answered your burning question, leave a comment below or contact Carrie on 01524 230 300.

Customer Questions: Where to Find Advice On The Website
Article Name
Customer Questions: Where to Find Advice On The Website
Looking for help with your promotional products order? We put together some useful signposts to help you find the advice you need.
Lancaster Printing

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